Insights from Von Poll Greece with Ms Natalie Leontaraki: Traditional Values, Expertise, and Client-Centric Service in Real Estate

This Q&A session with Ms. Natalie Leontaraki, highlights their commitment to traditional values, extensive industry experience, and client-centric service. The brokerage house emphasizes reliability and responsibility in their work culture, leveraging decades of expertise to inform decisions and build relationships. They ensure client satisfaction through personalized service, transparent communication, and comprehensive support, anticipating future challenges and opportunities with a proactive approach. Their multilingual proficiency enhances international client relations, and their multidisciplinary team addresses unique client needs. By keeping clients informed about market trends and offering entrepreneurial advice, Von Poll Greece exemplifies professionalism and dedication in the real estate industry.

Shaping Work Culture

We started the interview by asking, “How do traditional values such as reliability and responsibility shape the work culture at your brokerage house?”

Natalie Leontaraki replied, “In a brokerage house like Von Poll Greece, traditional values such as reliability and responsibility are likely to play a significant role in shaping the work culture. Our Premium Property Consultants are expected to uphold high standards of reliability in their work. This means being consistent, accurate, and dependable in all dealings with clients, colleagues, and business partners by providing accurate information to clients, and maintaining their trust. Our Property consultants are expected to act ethically, follow regulations and compliance standards, and make decisions that are in the best interest of clients and the company. In a work culture influenced by these traditional values, employees at Von Poll Greece always exhibit Professionalism, Client focus, Reliability and responsibility in client interactions are crucial, as maintaining trust and building long-term relationships with clients are key to success in the brokerage industry. Overall, traditional values such as reliability and responsibility are likely to contribute to a culture of integrity, professionalism, and trustworthiness at Von Poll Greece, helping to establish a strong reputation in the industry and build lasting relationships with clients and stakeholders.”

Leveraging Experience for Success

Vocal Media: How has your extensive experience in the real estate industry influenced the success of Von Poll Greece?

Natalie Leontaraki replied, “As a real estate professional over the last 20 years i have an extensive experience with a background in premium real estate that brings a wealth of knowledge, skills, and connections to Von Poll Greece, contributing to the company's success by informing strategic decisions, fostering industry relationships, enhancing negotiation capabilities, managing risks effectively, and driving innovation and adaptability in a dynamic market environment.

Knowledge of the market along with industry’s connections managed to establish relationships with key stakeholders such as property developers, investors, financial institutions, and other industry players. Leveraging these connections can open up new opportunities for collaborations, partnerships, and business growth for Von Poll Greece.”

Ensuring & Elevating Client Satisfaction

Vocal Media: How do your property consultants ensure the satisfaction of your exclusive clientele?

Natalie Leontaraki replied, “Our Premium Property consultants ensure the satisfaction of their exclusive clientele by understanding their unique needs, providing personalized service tailored to individual preferences, maintaining transparent communication throughout the transaction process, leveraging their expertise and market knowledge to offer valuable insights, paying attention to detail in every aspect of the transaction, and offering after-sales support to enhance the overall client experience. By focusing on these key areas and delivering exceptional service, property consultants can build strong relationships, earn client loyalty, and ensure the satisfaction of their most discerning clients in the competitive real estate market.”

Vocal Media: How does your emphasis on thoughtful service and going the extra mile enhance customer satisfaction?

Natalie Leontaraki answered, “Our emphasis on thoughtful service and going the extra mile greatly enhances customer satisfaction by showing our clients that we genuinely care about their needs and are committed to delivering exceptional results. By taking the time to understand their preferences, addressing their concerns proactively, and offering personalized solutions, we create a positive and memorable experience that exceeds their expectations. Going above and beyond to provide additional support, guidance, and resources demonstrates our dedication to their satisfaction and reinforces our reputation as a trusted partner in their real estate journey, ultimately fostering long-lasting relationships built on trust and mutual success.”

Challenges & Opportunities

Vocal Media: What future challenges and opportunities you for see for Von Poll Greece in the coming years?

Natalie Leontaraki replied, “In the coming years, Von Poll Greece may face challenges such as market volatility, regulatory changes, and intense competition in the real estate industry. However, opportunities exist for the firm to thrive by integrating technology for operational efficiency and improved client experiences, diversifying services to create new revenue streams, embracing sustainable practices to attract environmentally-conscious clients, and exploring international expansion for growth and market diversification. By navigating these challenges effectively and leveraging these opportunities, Von Poll Greece can position itself for success and continued growth in the evolving real estate landscape.”

Enhancing Client Relations

Vocal Media: How does your multilingual proficiency and ability to build rapport enhance the company’s operations and client relations?

Natalie Leontaraki replied, “Our multilingual proficiency and ability to build rapport play a crucial role in enhancing the company's operations and client relations, especially since our clients are mainly foreigners. Being able to communicate effectively in multiple languages allows us to bridge language barriers and establish a strong connection with clients from diverse backgrounds, fostering trust and understanding. By building rapport through personalized and culturally sensitive interactions, Von poll Greece can better cater to the unique needs and preferences of foreign clients, ensuring a positive experience and strengthening long-term relationships that are essential for client satisfaction and business growth in an international context.”

Proactivity for Client Success

Vocal Media: Can you describe a situation where your local knowledge and proactive approach significantly benefited a client?

Natalie Leontaraki replied, “Certainly! In a recent case, a client from the Czech Republic sought our assistance in purchasing a property in Greece, but was unaware of the legalities and complexities involved in the process, including Greek legislation. Leveraging our local knowledge and proactive approach, we guided the client through every step of the transaction, connecting them with reputable lawyers, engineers, and architects who understood the nuances of Greek real estate law. By providing detailed insights and support, we ensured a seamless and stress-free experience for the client, ultimately facilitating a successful purchase that met all legal requirements and exceeded their expectations.”

Going Beyond Expectations

Vocal Media: What steps do you take to exceed client expectations and provide flexibility in your services?

Natalie Leontaraki replied, “To exceed client expectations and offer flexibility in our services, we have assembled a diverse team of experts comprising lawyers, engineers, designers, architects, and property managers who collaborate to provide comprehensive support throughout the entire real estate process. By engaging with clients before and after the sale, we foster strong relationships and tailor our services to meet their unique needs, ensuring a personalized and efficient experience. Von Poll Greece’s commitment to continuous communication, transparency, and going above and beyond in addressing client concerns sets us apart, enabling us to deliver exceptional results and exceed expectations at every stage of the journey.”

Tailored Guidance & Expert Support

Vocal Media: What comprehensive advice and support do you offer to clients during property transactions?

Natalie Leontaraki replied, “During property transactions, we offer comprehensive advice and support to our clients by providing guidance on every aspect of the process. From conducting thorough market research and property evaluations to negotiating on behalf of the client, handling legal documentation, coordinating with relevant professionals such as lawyers, engineers, and architects, and ensuring compliance with local regulations, our team is dedicated to making the transaction as smooth and successful as possible. Additionally, we offer post-sale support, including property management services, to ensure that our clients' investments continue to thrive and meet their expectations in the long term.”

Harnessing Diverse Expertise

Vocal Media: How does your multidisciplinary team of experts contribute to addressing the unique needs and requirements of clients?

Natalie Leontaraki replied, “Our multidisciplinary team of experts plays a crucial role in addressing the unique needs and requirements of our clients by offering a diverse range of specialized knowledge and skills. Whether it's legal advice, engineering expertise, design solutions, architectural insights, or property management support, our team collaborates seamlessly to provide comprehensive solutions tailored to each client's specific situation. This integrated approach ensures that we can offer holistic guidance and support throughout the entire real estate process, enabling us to meet the diverse and individualized needs of our clients with efficiency and excellence.”

Keeping Clients Informed

Vocal Media: How do you keep your clients informed about the local market and investment opportunities?

Natalie Leontaraki replied, “We keep our clients informed about the local market and investment opportunities through monthly newsletters that highlight market trends, new developments, and general news about the real estate market. These newsletters provide valuable insights into current market conditions, emerging opportunities, and potential investment prospects, helping our clients stay informed and make well-informed decisions. By regularly sharing up-to-date information and analysis, we empower our clients to navigate the market with confidence and seize opportunities that align with their investment goals and preferences.”

Entrepreneurial Guidance

Lastly we asked, “What advice would you give to other entrepreneurs?”

“My advice to other entrepreneurs is to follow your dream relentlessly, never give up, and keeps pushing forward despite any setbacks or failures. Embrace failure as a learning opportunity, bounce back stronger, and use it to fuel your determination and resilience. Stay committed to your vision, stay adaptable, and remain persistent in pursuing your goals. Remember that success often comes after overcoming numerous challenges, so stay focused, keep learning, and never lose sight of your passion and purpose.” Natalie Leontaraki replied

Connect with Natalie Leontaraki on LinkedIn: https://www.linkedin.com/in/natalieleontaraki/

Visit Von Poll Greece to learn more about it and to reach a premium consultant please email at - [email protected]